Booking may be made by either party to the hearing. The party who makes the reservation is obliged to make full payment of the latest published hearing room rental rates. The KLRCA will not issue split invoices.
Hearing room rentals must be paid fully at the time of booking or settled within ten (10) working days from the date of the booking Invoice issued by the Centre. If the full payment is not received within the said 10 working days, the booking will be cancelled. Invoices are deemed to have been received by booking party upon delivery by e-mail and/or fax as provided in the booking form. Parties will have to resubmit their booking request which will be subject to room availability.
Cancellation Policy for Bookings
Any cancellation shall be made in writing, and notified to the Centre not less than 7 days from the proposed date of the usage of the hearing room.
For cancellations of bookings that are made in less than 7 days before the hearing date, the following cancellation fees shall apply:
i. Cancellation made less than 7 days before the hearing date: 30% PENALTY shall be imposed.
ii. Cancellation made less than 1 day before the hearing date: 50% PENALTY shall be imposed.
Any request for exemptions is strictly subject to exceptional circumstances and will require the written approval of the Director of the KLRCA.
For parties with outstanding accounts, the KLRCA reserves the right to refuse any room booking requests until payment of the outstanding amounts are received.
Written notification of other requirements (secretarial services, audio visual aid, catering, etc.) must be given during booking where such needs will be put in place. Fees for their services and/or rental shall be paid by the respective parties directly to the service provider(s). Any cancellation fees for these services and/or rental shall be borne by the respective parties directly to the service provider(s).
Normal operating hours of the Centre is from 9.00am to 5.00pm.
The KLRCA will be closed on all Malaysian Government and Federal Territory gazetted public holidays.
Over time charges will be imposed at an hourly rate of 50% of the applicable half day rate, if services are required beyond the normal operating hours of the KLRCA.
Half Day Rental
Applicable for use of hearing rooms from:
i. 9am to 1pm; or
ii. 2pm to 5pm
Booking party is required to specify the requested half day usage at the time of booking. If the booking party fails to do so, the booking is deemed to be made for a full day.
Should the hearing run past the allotted time of 9am to 1pm or 2pm to 5pm, parties will be charged an hourly rate of 50% of the applicable half day rate.
Auditorium and Seminar Rooms
Booking party must pay a deposit of 50% of the applicable rate within 10 days of booking of the facility and/or the date of invoice whichever is earlier.
Upon payment of the 50% deposit, the booking of the facility will be confirmed. If booking party fails to pay the deposit within the said 10 days, the booking will be deemed to have been cancelled.
The balance of 50% of the applicable rental rate is payable 10 days before the intended usage of the facility. Should party fail to do so, the KLRCA reserves the right to forfeit the 50% deposit paid.
The KLRCA reserves the right to refuse usage of the facility if payment is not received in full within the allotted time.